IPTV FAQ: Answers to Common Questions
Everything you need to know about our IPTV service: trial, devices, apps, activation, payment and refunds.
What is IPTV?
IPTV (Internet Protocol Television) delivers live TV channels, films and series over your internet connection instead of a satellite dish or cable.
How does the free 24-hour trial work?
Send us a message on WhatsApp, tell us your device, and we set up a free 24-hour trial so you can test channels and quality before paying.
Which devices are supported?
Samsung and LG Smart TVs, Amazon Fire TV Stick, Android TV and Google TV, Apple devices, Roku and Windows.
Which apps do you support?
IBO Player Pro, IBO Player, SmartOne IPTV, TiviMate and HotPlayer. Note that IBO Player and IBO Player Pro are two different apps.
How many devices can I use?
One subscription works on one registered device. For more screens you need one subscription per device.
How do I activate my subscription?
Install the app, send us the MAC address and device key on WhatsApp, and we activate your line, usually within minutes.
Is app activation included?
Yes, the 12-month plan includes free app activation.
Which payment methods do you accept?
PayPal, Revolut, bank transfer, Western Union and Remitly.
Does my plan renew automatically?
No. Plans never renew automatically. You decide if and when you renew.
Do you offer a refund?
Yes, we offer a 7-day money-back guarantee from the date of payment. See our refund policy for details.
Do you have Arabic channels?
Yes, all main Arabic channels are included, including Arabic sports and football.
What internet speed do I need?
About 15 Mbps for HD and 25 Mbps or more for 4K where available.
Do you provide support?
Yes, 24/7 on WhatsApp for installation, activation, troubleshooting and renewals.
What is the Firestick Downloader code?
Use code 2578076 in the Downloader app. The alternative code is 4738580.
Still have a question? Visit our customer support page or message us on WhatsApp.